About
The diagnosis is the job
An independent repair company working on Viking equipment across the north lakefront. Not a franchise, not a dispatch board selling your call on to whoever answers first — the person who diagnoses the appliance is the person who repairs it.
What this company is
Professional kitchen equipment fails differently from the domestic version of itself. The parts are heavier, the tolerances are tighter, the gas train is a proper gas train, and the control has usually been recording what went wrong for months before anybody asks it. That is the machine this company is set up for, rather than one line on a list of forty brands.
What that means in practice is unglamorous. Pressures get measured instead of guessed at. Fault codes get read before panels come off. Clearances get checked in kitchens where an appliance was fitted into an opening designed for something else. And the appliance gets brought back to specification in front of you at the end, because a reading you were shown is worth more than a reading you were told about.
The other half of the job in these buildings is the building. Freight elevators get booked, insurance certificates go to management ahead of the visit, and floors and door frames are protected before anything heavy moves. None of that is repair work; all of it is the difference between an appointment that happens and one that gets turned away in the lobby.
A visit, in the order it happens
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The history, then the fault history
Model and serial off the frame, what changed in the week before you called, and then the stored fault codes off the control. That last one is free information most visits never ask for, and it frequently rules out half the candidates before a fastener is turned.
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Reproduce it from cold
A fault that only shows on a warm start is not the same fault as one that shows every time, and the difference points at completely different parts. So the appliance is made to fail in front of us where that is possible, rather than diagnosed from a description of what it did on Tuesday.
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Measure, then decide
Manometer at the gas supply and at the burner, meter on the igniter and the sensor circuits, probe at the rack or the shelf rather than the display. Every part that gets replaced was shown to be out of specification first.
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Price it, then prove it
One number for parts and labour before anything is ordered. Afterwards the appliance is brought back to specification while we are still standing there and the readings are shown to you — an oven that is heating is not the same as an oven that is holding.
What we hold, and what we will not claim
- EPA Section 608 certified for sealed-system work
- Factory-spec replacement parts, matched to the serial
- Written diagnosis left with every visit
- Workmanship warranty on the repairs we carry out
- Licensed, bonded and insured. We provide our licence number to customers on request.
Deliberately absent from this page: a job count and a first-visit fix rate. Neither has been measured, and a number invented to look reassuring is worth less than no number. The licence number is not published either — it goes to customers on request rather than onto a web page.
